WRITING A COVER LETTER

Adjustment Letters An adjustment letter is a response to a written complaint. The objective is to inform the reader that their complaint has been received. It is also a legal document recording what decisions were made and what actions have or will be taken. Keep in mind that your reader has been inconvenienced. This is a prime goodwill building opportunity. Everybody makes mistakes and when a business owns up to one it goes along way to renewing the customer's confidence in a continued business relationship. The scope of your adjustment letter should reiterate the relevant facts of the claim. When the customer is right, include a forthright admission to that effect and extend a sincere apology. When the customer is not right, explain the reasons clearly and with every courtesy. Counter any negativity that may be in the complaint letter with a positive approach. Be gracious and emphasize the corrective steps being taken. Explanations for why the situation occurred are of less impor...

Many of us have many complains. And we always want them to be solved as early as possible. A complaint can be made over the phone or by writing a letter. A letter of complaint imprints your situation in better way and in a legal manner. A complaint letter should be precise and the exact problem should be mentioned. Here is a sample complaint letter example: From: Steven Johnson House no- 50 Orchid Apartments, 7 h  Revenue, New York To: Mr. James Lawrence Manager, Genius Electricals Ltd, New York 16 th  May, 2010 Ref: Complain letter regarding the not working of the refrigerator Dear Mr. Lawrence, On 3 rd  April, 2010 I have purchased a refrigerator from your showroom. Its model no. is 185665 and bill no. is 1032. After installation it was working fine for a week but then its cooling system has broken down. I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and di...

A little laxity on part of a particular company may not only lead to short tempers but may sometimes result in legal wrangles also. It becomes very difficult to manage these frayed tempers of irate clients. Business complaint letter is one such letter, where a client complains about the reluctant way of work. Here is a sample business complaint letter: From: Peter Cage Royal Paradise Hotel, Elms Street, Avenue Road, New York To: Mr. Symonds Grace Director, Crystal Building and Construction Company, New York 18 th  June, 2010 Ref: Complaint regarding the work carried out Dear Mr. Grace, Kindly refer to my letter dated 26 th  April 2010. I had sent a written complaint that the renovation work carried out in my hotel has not been finished in the stipulated period. The work in the kitchens has not been done according to the specification that was given. The work in the suites too has not been finished yet. It has been causing me great worry and trouble as I have already fixed the ...

It is a traumatic experience when you buy expensive electronic equipment and it breaks down within a short span of time. It is equally harassing if the company from where you have bought the item refuses to replace it or simply keeps making excuses instead of solving the issue. Timely legal help sought at this juncture ensures that one gets justice. A letter to consumer court is then a better way to complaint against the issue. Here is a sample consumer complaint letter: From: George Jacob Kingston apartments, Boston To: The President The Consumer Redressal Forum, City Courts, Boston U.S.A 24 th  May, 2010 Dear Sir, I am a resident of Boston city. On 25 th  April, 2010 I bought a laptop with serial no. 36729 from Messer Bright and Jonson electronics for $700. The company gave a 1 year warranty and 6 months money back guaranty. I was told that in case of any trouble with the piece all my money will be given back to me with immediate effect or if I wish I can choose another mode...