HSBC 2182 New York Avenue Troy, TX 76579 20 th August 2011 Dear Sir, I, the undersigned have a savings account in your bank having account number XXXXX. Two days earlier I updated my pass book in this branch. I found that two transaction entries are wrongly recorded. The cheque which I had deposited in the bank should had been cleared till date and also the withdrawal of a certain amount from the ATM is not been shown into my pass book Since I have to make an urgent payment, I need to know the exact balance in my account. Being a worthy client of the bank I request to rectify the error at earliest. Thanking you, Fred P. Sanders