WRITING A COVER LETTER

Description Notify a customer of an error on their invoice and enclose a corrected one with this letter template. User [Company Name] [Street Address] [City, ST ZIP Code] [Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST ZIP Code] Dear [Recipient Name] : When you placed your order, reference number [P.O. number] , we agreed on the price of $ [amount] . However, when we charged you on the invoice dated [Date] , we mistakenly undercharged you by $ [amount] . Enclosed is the adjusted invoice. Please remit a check/ cheque for that amount by [Date] , and accept our apologies for any inconvenience. Sincerely, User [Title] Enclosure

Dear I received your   letter , of (date) , in which you state that your records indicate my   present   balance   owing is $ As of March 30th, I did, in fact, have an outstanding   balance   of $ On April 5th, I mailed a check to the   store   in the amount of $ When this   payment   failed to appear as a credit on my April 30th bill, I telephoned the credit office and spoke with a young woman who, after locating a record of the   payment, assured me that the credit would appear on the May 30th bill. I am enclosing a photocopy of my cancelled check dated April 5th. I shall appreciate your prompt efforts in   correcting   this error in   my account   as soon as possible. Thank you for your early attention to this matter