Complaint acknowledgement letter template [insert date] [insert name] [insert address] Our ref: [insert if any] Your ref: [insert if any] Our contact details (email & phone): [insert] Dear [insert name] Heading, eg Complaint about … Thank you for bringing your concerns to my attention in [your letter/your email/our conversation] of [date]. I am sorry that you are not happy with the service provided by [insert name of care home/day centre]. As I understand it, you are concerned that [insert your understanding of the issues of concern, using a bulleted or numbered list if there is more than one point]. Please contact me straight away if I have misunderstood your concerns. I am going to be investigating your concerns. I would be happy to meet you to discuss the issues you have raised and our investigation procedures, if that would be helpful. [Suggest a date and/or provide contact details.] I am looking into the points you have made as a matter of urgency and shall be in touch with yo...