On March 5, 2006, I purchased a Chambers Microwave Oven , Model No. Z 245. I have been experiencing some problems with the product, which I would like to have remedied. I purchased the microwave oven from A.B.C. Appliances, who have recently experienced a fire and are, therefore, unable to provide any service. May I have your authorization to send the microwave oven to your factory for service?