WRITING A COVER LETTER

Dear Customer, We received your complaint letter last February 5, 2009 about the problems you are encountering with our cable service.  We have found out that the problems are caused by a faulty satellite tower in your area.  Thus, we have received several similar  complaints  from others within the range of the tower. Please accept our apologies for the unsatisfactory service.  We assure you that the problem is being resolved and we will prevent the same from happening again.  Repairs are already on-going and we have also installed a new system of monitoring and immediately detecting similar problems in the future.  We will be refunding your payment for last month’s cable service as our way of making up for the defective service. We hope you continue your subscription with us as we are doing our best to constantly improve our services.  Should you have any queries, please contact us at 01444 480480. Thank you. Sincerely, Mr. Pat Gillies Cust...

Description Let your customer know that their complaint is appreciated and the proper department has been notified with this letter template. User [Company Name] [Street Address] [City, ST ZIP Code] [Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST ZIP Code] Dear [Recipient Name] : Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our ...