WRITING A COVER LETTER

[Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST ZIP Code] Dear  [Recipient Name] : I just received my annual bill for auto insurance and nearly had a heart attack! Either I've been the victim of a computer error or you’ve increased my premium dramatically for no apparent reason. I’ve attached a copy of my recent bill for your review. I've had no change in my auto usage or driving record during the past calendar year and cannot imagine any justification for such a premium increase. As a long-time  [Insurance Company Name] customer, I am very concerned by this notice. I understand the necessity for price increases, but  [percent increase]  percent? I hope that this increased premium was merely a computer error. Please contact me within five business days to confirm the correct premium. If I don't hear from you, I’ll take my business to a firm whose rates are competitive with the rest of the industry. Sincerely, [Your Name] Enclosure

From, Mr Jonathan, A-13, Williamson Drive, Houston To, Mr Creep, Bank manager, ICUC bank, Houston Dear Mr Creep, This letter has been drafted to make you aware of the reception of the credit details of the expenditure which had been done during the period of 14 November 2010 to 31 January 2011 on my credit card. There have been certain mistakes in the detailing of the credit information and  these mistakes have been highlighted on the documents enclosed along with this letter. The highlighted purchases have never actually happened. Out of the 4 highlighted occasions of mistakes, 3 instances have been repeated ones while 1 has never really happened. Rest of the details of credit check is authorized by me and the payment of the same has been enclosed in the cheque. The amount is a sum of the rest of the credit details. Please make sure that these unwanted details get the treatment which is necessary. I am hopeful that this credit check authorization letter serves my purpose. Yours si...

Description Send this complaint letter when a company's service falls below the expected level of quality. The template details the problem and requests a refund. [Your Name] [Street Address] [City, ST   ZIP Code] [Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST   ZIP Code] Dear [Recipient Name] : This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name] . I called [Company Name] on [click to select date] , to find out how to deal with a problem I’ve had with [product or service] . After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated. I expected a...

Description When your vehicle has not been repaired as expected, use this letter template to notify the service manager and request a prompt repair of the vehicle, a loaner car to use while it is in the shop, and an apology for the poor service. [Your Name] [Street Address] [City, ST ZIP Code] [Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST ZIP Code] Dear [Recipient Name] : Your service department has been unable to properly repair the [part or system] on my car, and I need your help to resolve the situation. On [date] , I dropped off my car, a [Vehicle Make and Model] , to have its [part or system] replaced. When I picked up the car, your employee assured me that it was in complete working order. Thus, I paid $ [amount] , only to find that your employees did not make the repairs, and the [part or system] still doesn’t operate. I spoke with [Name] , your service manager, who told me, "We've done the best we could. Take it elsewhere if you're not h...

Description Notify a hotel of problems that occurred with your recent stay with this letter template. The letter details issues experienced and requests the hotel make improvements prior to your next visit. User [Title] [Company Name] [Street Address] [City, ST ZIP Code] [Date] [Recipient Name] [Title] [Hotel Name] [Street Address] [City, ST ZIP Code] Dear [Recipient Name] : I am a frequent traveler and have been a loyal customer of your hotel for many years because I appreciate your emphasis on value and excellent service. Yet a recent episode at your hotel has made me question my loyalty. [Describe your experience. For example: I stayed in your Lilburn, Georgia, hotel, room 203, from Monday, September 1 through Thursday, September 4. Throughout my stay my towels were consistently dirty and the bathroom plumbing was faulty. To make matters worse, one of my neighbors was extremely loud and entertained visitors until 3:00 AM. I complained to the front desk manager and requested ano...

Description When you need to write a complaint letter about a company's customer service, this letter template can help detail your customer service experience and request a refund of a product you purchased. User [Street Address] [City, ST   ZIP Code] [phone number] [email] [Date] [Recipient Name] [Title] [Company Name] [Street Address] [City, ST   ZIP Code] Dear [Recipient Name] : This letter is to complain about service I recently received from a [Company Name]  customer service representative named [Representative Name] . I called [Company Name] on [click to select a date] , to find out how to deal with a problem I’ve had with [Product or Service] . After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say h...

Complaint acknowledgement letter template [insert date] [insert name] [insert address] Our ref: [insert if any] Your ref: [insert if any] Our contact details (email & phone): [insert] Dear [insert name] Heading, eg Complaint about … Thank you for bringing your concerns to my attention in [your letter/your email/our conversation] of [date]. I am sorry that you are not happy with the service provided by [insert name of care home/day centre]. As I understand it, you are concerned that [insert your understanding of the issues of concern, using a bulleted or numbered list if there is more than one point]. Please contact me straight away if I have misunderstood your concerns. I am going to be investigating your concerns. I would be happy to meet you to discuss the issues you have raised and our investigation procedures, if that would be helpful. [Suggest a date and/or provide contact details.] I am looking into the points you have made as a matter of urgency and shall be in touch with yo...